Mystery Guest
“The guest every business fears… but needs.”
We arrive unannounced.
We go deep undercover as potential customers: we click, scroll, search, book, DM, like posts, and much more…
Your assigned Mystery Guest will score you across one hundred different elements. With zero bias.
Are you feeling brave today?
What MG clients say
-
★★★★★
“The most suspenseful and exciting penetration of your business you’ll ever come across! 10/10!”
-
★★★★★
“We couldn’t guess who the Mystery Guest was at all. Even the Directors had fun guessing. Excellent experience!”
-
★★★★★
“This is one stealth operation you don’t want to miss! Your marketing team will thank you.”
-
★★★★★
“Blown away by the level of detail the Mystery Guest uncovered. 100 elements secretly investigated for that price is just WOW!”
-
★★★★★
“The Feedback Report was so actionable I’m working on it. In 6 months I’ll do it again - I’m ready for you MG! :) ”
-
★★★★★
“The level of feedback is like getting 100 customers and asking them what they liked/didn’t like about your business.”
The smallest tweaks often create the biggest wins.
The smallest tweaks often create the biggest wins.
✺ Frequently asked questions ✺
-
It’s a unique marketing service where a qualified marketing professional (your Mystery Guest) explores, engages, and evaluates your business in the digital realm, all in INCOGNITO mode.
-
Your Mystery Guest secretly penetrates your business over 7 days. They then analyze findings, score you and deliver their Feedback Report 7 days later. Total time: 2 weeks.
-
Complete the form above, and I’ll personally contact you. We’ll select the ‘MONTH’ for your Mystery Guest experience. I keep the exact week of the investigation a secret - it’s way more exciting that way :)
-
For now we’re only offering the service to english-speaking businesses anywhere in the world however, Mystery Guest will be expanding to accommodate all major languages in 2026 - stay tuned for exciting news later this year!
-
Both! Your Feedback Report is a detailed breakdown of your final score (out of 100) written by the Mystery Guest and checked by me, Nat Powell.
-
I conduct in-depth preliminary analyses of my clients’ online presence to gain a clear understanding of their ecosystem and positioning - this is the essence of the Mystery Guest process! I introduced this service in 2025, and the response has been phenomenal!
-
Mystery Guest offers a unique perspective of your business TODAY through the lens of a ‘potential customer.’ Businesses seldom get comprehensive customer feedback covering their entire online presence. With 100 elements examined, that’s precisely what Mystery Guest delivers.
-
The refund policy for our Mystery Guest service is outlined in our Terms and Conditions, which you will receive upon booking the service, prior to payment, for your review.